Cary Academy Tablet PC Damage and Loss
Policy
The Tablet
PC and the accompanying accessories (“Equipment”) being
provided to each Cary Academy student (“user”) have
significant value and do require appropriate attention and
care to ensure that they remain in good working condition
for their useful life. There may be instances where the
equipment may become damaged, lost or stolen. In those
instances, the following policies apply:
EQUIPMENT DAMAGE [Top]
Equipment
may become damaged and cease to function for one of three
reasons: mechanical failure, accidental damage or user
negligence.
Mechanical Failure:
[Top]
Mechanical failure is defined as equipment malfunction due
to manufacturer defect or normal use/age. In the event of
mechanical failure, there will be no financial
responsibility to the user (with the exception of the stylus
and battery if they are past the warranty life of one year) as long
as the issue is addressed in a timely manner so as not to
create a greater problem (i.e. not having a damaged hinge
repaired such that it eventually breaks and cracks the
entire computer housing). In the event of mechanical
failure, the equipment should be taken to the Information
Services Help Desk for servicing.
Accidental Damage:
[Top]
Accidental damage is defined as equipment malfunction in
circumstances that do not violate the established Acceptable
Use Policy, Tablet PC Care Guidelines or other applicable
school policies. In the event of accidental damage, there
will be no financial responsibility to the user for the
Tablet PC as long as the issue is addressed in a timely
manner so as not to create a greater problem. The following
items will, however, be assessed at the repair or
replacement cost, whichever is less, if they are
accidentally damaged: stylus, jump drive, fire wire,
computer bag and battery. The School does, however, reserve
the right to assess financial responsibility or take other
appropriate action in situations where accidental damage
becomes excessive. In the event of accidental damage, the
equipment should be taken to the Information Services Help
Desk for servicing.
User Negligence:
[Top]
User Negligence is defined as equipment malfunction in
circumstances that violate the established Acceptable Use,
Tablet PC Care Guidelines or other applicable school
policies. User negligence will be determined by the
Director of Information Services. In most instances, a
negligence fee of $30.00 will be assessed for the first
incident and $100.00 for all subsequent incidents. If the
damage to the equipment is significant, requiring the
replacement of major components or the entire computer,
additional amounts may be assessed as determined by the
Director of Information Services and/or the Head of School.
The fee is independent of the cost of the repair which will
be borne by the School. The number of negligence incidents
will be tracked for a student over their entire enrollment
term at Cary Academy; the replacement of the equipment
and/or a student’s withdrawal and subsequent return to Cary
Academy will not erase previous negligence incidents.
Appeals regarding negligence must be brought to the
attention of the Director of Information Services.
In all
instances of equipment damage, the student will be issued a
loaner computer if the necessary repairs cannot be completed
right away. If the equipment is damaged such that it cannot
be repaired, the equipment may be replaced. The loaner
equipment and/or the replacement equipment will fall under
the same agreement terms as the equipment it replaces.
Although the IS Help Desk will make reasonable attempts to
recover any data stored on the computer, it cannot guarantee
that such recovery will be successful. For this reason, it
is the responsibility of the user to regularly backup his or
her data.
EQUIPMENT LOSS OR THEFT [Top]
In all
instances of the loss or theft of the Tablet PC, the
following steps must be taken by the user and/or his/her
parent/guardian:
-
In
instances of suspected theft either on or off the Cary
Academy campus, file a police report. If the theft
takes place on campus, the police report must be filed
in the presence of the Assistant MS Head or Assistant US
Head. The police report for off campus incidents should
be sent to the Director of Information Services in a
timely manner.
-
Report
the loss to the IS Help Desk immediately so appropriate
search actions can be undertaken in a timely manner.
-
Contact
the Information Services Help Desk in order to complete
a Cary Academy incident report.
If
equipment other than the Tablet PC is lost or stolen, steps
2 and 3 must be taken. In the event of the loss or theft of
equipment, the user will be assessed a Loss Fee of $250 or
the actual cost of the replacement equipment, whichever is
less for the first incident. Any subsequent theft or loss
will be assessed at the full replacement value of the
equipment (approximately $1,500); however, a fee will not be
charged if the equipment is stolen while a student is
participating in a Cary Academy activity on or off campus as
long as the Tablet PC Care Guidelines have been followed.
The Information Services Help Desk will replace the
equipment immediately. If the original equipment is
subsequently found, it must be returned to the Information
Services Help Desk who will assess the equipment and
determine if a reduction or waiver of the Loss Fee is
appropriate. The payment of a Loss Fee does not transfer
ownership of the equipment to the user. The only exception
to this policy is the loss of a tablet stylus, whereby the
replacement of a stylus is non-refundable and the user will
retain ownership of the lost stylus if it is subsequently
found.
The filing
of a fraudulent incident report and/or the failure to
subsequently return found equipment may result in serious
disciplinary action or other actions that the school deems
appropriate given the circumstances. Multiple loss or theft
of equipment may result in additional financial
responsibility for the user or other actions based on the
circumstances. The number of loss/theft incidents will be
tracked for a student over their entire enrollment term at
Cary Academy; the replacement of the equipment and/or a
student’s withdrawal and subsequent return to Cary Academy
will not erase previous negligence incidents. Appeals
regarding loss/theft must be brought to the attention of the
Director of Information Services.
FINANCIAL RESPONSIBILITY [Top]
The payment
of any fees or other amount incurred as described above are
subject to the School’s Financial Policies and as such, must
paid in order for a student’s billing account to remain
current. Charges under dispute may remain unpaid and exempt
from finance charges as long as the parent or guardian
brings the dispute to the attention of the Business Office
in writing within 30 days of the original billing date of
the charge. As with all other costs associated with
attending Cary Academy, the student’s financially
responsible party(ies) as they appear on the enrollment
contract will be responsible for charges associated with the
Tablet PC Damage and Loss Guidelines, regardless of whether
they have signed the Student Tablet Computer Agreement.
Last edited on:
10/11/2007
|
