File restoration policy

Requests for restoring files can be sent by e-mail to the Help Desk or your can leave us voice mail. Students must get the approval of a class teacher before submitting a request. We need the following information to restore a file:

• The name of the file or folder to be restored.
• The location.
• The last time you "touched" the file.
• When you created the file (the approx. date is fine).

Restores will go faster if you can provide us with all the information about the missing item. Note: Backups are done every night. If you create a file in the morning and cannot find it that afternoon, the file cannot be restored since it hasn’t gone through a backup.

The actual restore process is a very long, arduous task as we have to sit by the server to switch tapes or we have to get tapes from our offsite location – in essence, we have to drop everything else to do a restore.

1. All requests for restores must be made with the class teacher’s approval. The class teacher will determine whether the information can be re-created in a short period of time.
2. Requests to restore favorites will not be processed since it takes anywhere from 6 – 8 hours to do this type of restore. It would be a lot faster for you to re-do your favorites than for us to restore it.
3. Data that can be re-created in an hour or less will not be restored.
4. Restore requests will be processed within 2 – 4 days.
5. A backup of the daily backups is done every Monday. Therefore, no restores will be done on that day.
6. Lost or deleted e-mail will not be restored.